User Management

There are two types of agents access in Freshservice- “Full-Time” or “Occasional” Let’s find out more about them. Full-time Agents: Full-time a...

You can set up different levels of password security using Freshservice for your agents and requesters. By default, any password must contain a minimum of ...

The default user fields that we ship with Freshservice can store a lot of information about your agents and requesters. However, you might also need store a...

Over a period of time, you will have a lot of employees and requesters interacting with your service desk as they report issues and submit service requests....

In addition to adding requesters manually, you could also import all of your existing contacts from your previous setup or application. All you need to do i...

General Guidelines The first row of the CSV must have requester field names (Name, Email, etc.) For requesters whose email address exists in the servi...

With requester groups in Freshservice, you can handpick the set of requesters, and provide selective privileges within the portal such as restricted access ...

Whenever a non-agent raises a ticket in your helpdesk, they get added as a requester. If you have the user activation email for requesters enabled, th...

Different organizations have their own unique structure for their departments and related functions. Since each department is usually structured differently...

Note: If you have signed up on or after 12th December 2022, please refer to this section for managing agents in Freshservice. Agent Roles allow you to c...