Freshservice lets you model your data center infrastructure by organizing devices and assets into buildings, rooms, and racks. Racks represent the physical structure where devices, assets, and power units are mounted and managed.

This section provides guidance on how to create, configure, and manage racks, visualize their layouts, and standardize rack components.

Rack hierarchy

Racks are part of a hierarchical structure:

• Building: Represents a physical location

• Room: Represents a space within a building

• Rack: Represents a unit within a room that holds devices and assets

Each rack contains devices, assets, and power distribution units (PDUs), and supports detailed visualization and capacity tracking.