Custom field types for tasks

Modified on: Mon, 10 Aug, 2026 at 8:43 PM

Overview

Freshservice allows you to add various custom field types to a task. These field types in tasks help you collect and organize the relevant information required for Ticket, Change, Problem, or Release, and can be customized to fit your specific business needs.

Note:

Admins have the ability to configure custom fields for Ticket, Change, Problem, or Release tasks. These configurations apply to the agent forms, and any modifications or updates made by admins take effect instantly.
RTE fields are restricted to the Pro and Enterprise tiers, whereas other custom field types can be accessed across all plans.

Field types and descriptions

The following table details each of the available custom field types.

Field type and icon	Description
Single line text ()	Allows the entry of a single-line or multi-line text input.
Paragraph text ()	Allows the entry of a longer text or paragraph.
Checkbox ()	Allows the selection of boolean (true/false) values.
Number ()	Allows the entry of numeric data.
Dropdown ()	Allows selection from a predefined set of options.
Date ()	Allows to select a specific date.
Decimal ()	Allows the entry of decimal values.
URL ()	Allows the entry of website URLs.
Rich text editor (RTE) ()	Allows the entry and formatting of text, images, tables, and links. Note: The content limit for each RTE field is 1 MB, and you can add up to 5 RTE fields per task. The RTE field will be available for configuration in tasks only on the Pro and Enterprise plans.
Attachment ()	Allows the attachment of files, such as documents, images, and other file formats. Note: You can add up to 10 Attachment fields per task.
Formula ()	Allows the entry of formulas for real-time calculation and dynamic data presentation. Note: You can add up to 5 Formula fields per task.

Note:

The RTE, Attachment, and Formula field types are recent additions to the custom field types for tasks.
For more information on these field types, support across product areas (such as business rules or workflows), and specific limitations, see Additional information on custom field types: Rich text editor, Attachment, and Formula.