Freshservice makes it easy for you to stay on top of activities in your service desk by letting you create tasks with respect to every ticket, problem, chan...
Thu, 15 Nov, 2018 at 8:29 AM
You can create tasks in Freshservice and assign them to different members in your team to make sure that they are in-line with whatever you want to do. ...
Thu, 2 May, 2019 at 3:26 PM
You start your day’s work by logging in to your Freshservice account. To help kickstart your day, the calendar shows the tasks and changes you need to wor...
Thu, 15 Nov, 2018 at 7:03 AM
Operational Level Agreements (OLA) policy lets the support team have internal agreements with the teams that they collaborate with. Admins can configure OLA...
Fri, 29 Sep, 2023 at 3:28 PM
The enhanced task list view is designed to provide agents with an improved task management experience. By mimicking the familiar tickets view page, agents c...
Tue, 11 Jul, 2023 at 3:03 PM
Note: This feature is currently available for ticket and problem modules. Effective task management is essential for optimizing productivity, tracki...
Mon, 25 Mar, 2024 at 11:24 AM
