Note: Available only for new signups after the 31 March, 2026 release. If you signed up earlier, refer to the existing ITAM documentation.

A part is a specific instance or Configuration Item (CI) created from a part model. It represents a physical unit, such as a hard disk or memory chip, and tracks its assignment, serial number, and status. 

Every part record includes a Count field to track units in stock. When you assign a part to a device, the system subtracts the used units from the total inventory. Ensure your inventory count is greater than zero before attempting an assignment.

This article provides an overview of parts management and instructions on how to create models and track physical inventory.

Prerequisites

You need the following before managing part records:

• Access the IT Asset Management module in Freshservice.

• Administrator privileges to create and edit part and part models. 

• Defined storage rooms or devices to which parts will be assigned.

Create a part model 

A part model is a template that describes a unique hardware type. It contains technical specifications such as the model number, size, type (HDD, RAM, CPU), and manufacturer.

Before you can add physical inventory, you must define a part model template. To do so, follow these steps:

1. Go to IT Asset Management > Inventory > Parts Models.

2. Click Add new.

3. Select the part model type from the Type dropdown menu (for example, CPU, RAM, Hard Disk, or PSU).

Note: Types such as CPU and RAM have custom technical attributes, while others such as NIC or HBA include connectivity attributes.

4. Enter a name in the Name field and select the usage type Manufacturer dropdown menu.

5. (Optional) Enter information such as the model number, part number, and manufacturer in the appropriate fields.

6. Click Save.

Add parts to inventory

After defining a model, you can add physical units as line items. To do so, follow these steps:

1. Go to IT Asset Management > Inventory > Part Models and select a model.

2. Go to the Parts section and click + Add New.

3. In the Count field, enter the inventory quantity. Enter the serial number, asset number (if available), firmware version, assignment, and location in the appropriate fields. You can also optionally provide a RAID type, RAID group, and description in the appropriate fields.
   
   Notes:

   • Each added line item can contain an inventory of one or more units of a specific part. Every line item must have an Assignment to specify where the part is stored or checked out.

   • If you select Storage Room or Device assignments, you can choose an existing object or create a new one.

   • If you are tracking serial numbers, you must create a unique line item for each individual part (one part per line).
     
     

4. Click Update.

You can also view and manage the master inventory by going to IT Asset Management > Inventory > Parts.

Track parts in a device

To view or edit parts currently installed in a device, follow these steps:

1. Go to IT Asset Management > Inventory > All Devices and open the specific device record.

2. Go to the Parts section.

Review the installed components or click Update to assign a new component from your inventory to the device.