Note: Available only for new signups after the 31 March, 2026 release. If you signed up earlier, refer to the existing ITAM documentation.

Device name profiles help you maintain a standardized naming convention across your infrastructure. By defining a pattern once, you can generate multiple device records sequentially, ensuring that asset names like NH-DC-0001 through NH-DC-9999 are assigned accurately without manual tracking of the last used number.

This article provides an overview of creating and utilizing Device Name Profiles to maintain naming consistency and accelerate the device creation process.

Prerequisites

You need the following before managing name profiles:

• Access to the IT Asset Management module in your Freshservice instance.

• Administrator privileges to create device name profiles.

• A defined naming convention (e.g., Site-Function-Number).

Create a new device name profile

To establish a new naming pattern for your devices, follow these steps:

1. Go to Admin > Asset Management > CI profiles.

2. Select the Device Name Profiles tab and click Add new.

3. In the Add Device Name Profile window, enter the following details:

   • Name: Enter a unique label for the profile.

   • Prefix: (Optional) Enter a string to appear at the start of every generated name (for example, NH-DC-).

   • Suffix: (Optional) Enter a string to appear at the end of every generated name.

   • Number Length: Enter the total number of digits for the sequence. For example, entering 4 results in a 0001 format.

   • Start Number: Enter the starting point for the sequence (usually this will be 1, but it can be any number).

4. Click Save.

Create devices from a profile

Once a profile is active, follow these steps to use the profile for creating multiple device records simultaneously: 

1. From the Device Name Profiles list view, locate the profile you want to use.

2. Click the + (plus) icon next to the profile name.

3. Enter the number of devices you want to create (for example, 8).

4. Select the device type and provide any additional required information.

5. Click Continue to generate the records.

Note: The system automatically calculates the next available numbers in the sequence. For example, if the last used number was 0058, the new devices begin at 0059.

Important considerations

Review the following details to ensure proper configuration and data consistency:

• Sequential Logic: Freshservice tracks the "Last Number Used" for each profile to prevent duplicate name generation.
• Padding: The Number Length field ensures consistent formatting by adding leading zeros (e.g., a length of 3 turns number 5 into 005).
• Profile Flexibility: You can create different profiles for different data centers or device types (e.g., a "Router" profile vs. a "Server" profile) to keep your naming architecture organized.