IN THIS ARTICLE
Before publishing a journey created using templates, ensure all account-specific configurations are complete. For a detailed list of what to review, see Pre-Publish Checklist for Admins (Template-Based Journeys).
As an Admin, once you have created a journey, configured the initiator form, added stakeholders, and set up phases and activities, you can publish the journey by clicking the Publish button. This action validates the entire configuration/workflow to ensure everything is in place.
What Happens After Publishing?
Once published, the journey becomes accessible to users in the assigned initiator group. Depending on their permissions, they can initiate the journey from the Support Portal or Agent Portal.
Journey Publish Validation Errors
When you click Publish, the system validates the journey configuration. If any issues are found, error messages will appear with reasons and links to help you resolve them. For example, in the illustration below, the user encountered an error in the Journey Settings because the workspace was not configured.
You may encounter similar errors across different parts of the journey setup. To proceed with publishing, you must resolve all issues. Review the table below to understand the commonly encountered validation errors and the actions required to fix them.