TABLE OF CONTENTS
Requesting for services listed on the Service Catalog
When employees request services that are already listed on the service catalog, Freddy AI agent will find the right service item and raise a request on your behalf.
Scenario 1: Your employee requests access to Zoom from the Freddy AI agent. The Freddy AI agent finds the service item in the catalog and creates a request for her.
Summarizing pointed responses
Freddy AI agent can summarize lengthy articles into pointed, actionable responses for employees.
Scenario 1: Your employee is enquiring about upcoming holidays in May for the state of California. Freddy AI agent goes through the holiday calendar available on the knowledge base, tries to spot long weekends by combining the holiday information with the occurrence of weekends, and responds accurately.
Share feedback on Freddy AI agent responses
To improve the quality of conversations with the Freddy AI agent, a feedback loop is integral to understand what’s working for employees and recalibrate responses appropriately. With the latest update, employees can now share feedback about Freddy AI agent responses as helpful and not helpful.
Here’s what happens when you share feedback:
Both types of feedback will be fed back into the algorithm to calibrate better responses in the future.
When you mark a response as “Not helpful”, you will be redirected to raise a ticket for better assistance. You may choose to raise a ticket or continue conversing.
Note: You can provide feedback only for curated responses and not for automated responses that are generated as small talk.
