Note: Applicable only for accounts in which workspaces have been enabled.
Agents have the ability to move tickets (or Problem, Change, or Release) between workspaces and assign them to a different workspace, agent group or agent. This can be done using any of the following ways:
Move: A single item can be moved from one workspace to another workspace via the “Move” button.
Bulk Move: Multiple items can be moved from one workspace to another workspace via the bulk move option on the list page.
Note: You can move up to 30 tickets in one go using the bulk move option.
- Workflows: An item can be moved from one workspace to another workspace via the “Assign to Workspace” option in Global Workflow settings.
Please read this article to understand the impact of moving tickets from one workspace to another.
