ServiceBot (with virtual agent) allows agents and requesters to create tickets from Microsoft Teams and also get notified of all ticket updates.
On asking the ServiceBot a question, it can suggest service items to the user and give them the option to create a request from Microsoft Teams*.
Check out the help article for orchestration if you want to know more about how to set up workflows that automate the action of adding a user to a group
* Only forms that are simple enough to be rendered inside Microsoft Teams are supported. For other forms, users are redirected to the self-service portal for filling the form.
Forms that are supported should fulfill the following conditions:
Must have less than eight fields
Must have less than 100 choices across all dropdown fields
Must not have dependent fields,dynamic sections or multiselect fields
Must not have business rules configured on an incident form
Associating assets is not supported
For Service Requests:
Must not have dropdown fields that select options from a data source
Must not be a loaner item or have child items
Must not have attachments marked as mandatory
Adding attachments from Microsoft Teams is not supported