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Freshservice for MSP We have a default notification available for requesters under Email Notifications which notifies the requester when an agent adds a public note to the ticket.
How to notify the Requester if an agent adds a public note to the ticket?
How to notify the Requester if an agent adds a public note to the ticket?
We have a default notification available for requesters under Email Notifications which notifies the requester when an agent adds a public note to the ticket.