How do I notify agents when a ticket is created on my Freshservice?

Modified on: Sat, 2 May, 2020 at 4:16 PM

You would need to add agents to the notify agents section available under Admin-->General Settings-->Email Notifications-->New Ticket Created(Agent Notification).

Click on the edit button next to notify agents. Here you can choose the particular agents who need to be notified when a new ticket has been created.