Ticket numbers appear in the subject of email notifications because of the inclusion of a ticket ID placeholder in the notifications. To remove the ticket number from the email subject:
- Navigate to Admin in your Freshservice account.
- Click on Account settings.
- Select Email notifications.
- Find the email notification that you want to modify.
- Modify the subject of the email notification by removing the placeholder for "Ticket ID" - {{ticket.id}}.
- Click Save.
After completing these steps, the ticket number will no longer appear in the subject of email notifications.
