The Task is a standard module and is not part of the ticket SLA. We can set up a due date for tasks and have the agent notified before the due date of the task is breached.
How is the due date set up in tasks. Is it in compliance with the ticket SLA or does it follow a separate SLA?
Modified on: Tue, 28 Apr, 2020 at 9:33 PM
Did you find it helpful?
Can you please tell us how we can improve this article?