Why do tickets get created with priority as low even when priority value is set to “4” while creating with API?

Modified on: Tue, 14 Apr, 2020 at 3:27 PM

If you have priority matrix enabled on your account, then the value passed in the API will be ignored and the priority matrix would set the priority for the ticket. If in case you do not want this, you can navigate to Admin > Priority Matrix and disable it.