You can do this by creating a workflow automator from Admin-->Workflow Automator-->New ticket automator. Set the event as “Ticket is created”. Drag and drop a condition block into the workflow and provide the condition “Created during Non-Business hours”. Now add an action block and choose the action to “Send Email to Requester”.
Modified on: Tue, 17 Sep, 2019 at 10:57 PM
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