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Solution home Freshservice FAQs Changes

Can a non-agent CAB member access the change?

Modified on: Wed, 10 May, 2023 at 4:20 PM

Yes, only if the CAB member,

  • Is an agent who has permission to view the relevant change
  • Is the requester of the change
  • Is an approver of the change (can access public information of the change using the Approval URL)