Freshservice sends email notifications to concerned agents about events like change requests and contract expiry. But there might be certain stakeholders in your organization who need to be notified when, for instance, your support portal is made available to a location outside of the organisation.

You can have notifications sent to these agents when:

  • A new agent is added.
  • An agent is deleted.
  • IP whitelisting is modified.

To do so, go to the Admin console, scroll all the way down to Customer Portal and click on Security.

Enter the names of the Agents in the Send notifications to field.

Click on Save when done.