How to find the User Id (or Responder Id) of an agent : Freshservice Support

How to find the User ID (or Responder ID) of an agent

Modified on: Thu, 1 Dec, 2022 at 12:25 PM

You can access the User ID (or the Responder ID) for an agent in Freshservice using a couple of easy steps.

Go to Admin> Agents and click on the agent's name. The number you see in the URL here is the Agent ID.

Add ".json" right after the agent ID in the URL and hit Enter to get the user ID.