The below mentioned shortcuts will come handy when you’re inside the Tickets module in Freshservice. 



Keys

Function

 Up or k

Down or j

Move cursor to the previous ticket

Move cursor to the next ticket

Alt + right

Go to the next page

Alt + Left

Go to the previous page

x

Select the ticket(s)

Shift + x

Select all the tickets on the page


*You can select multiple tickets by moving the cursor to the tickets and pressing the ‘x’ key.


Once a ticket has been selected, you can use these shortcuts to perform actions like opening
the ticket or assigning the ticket to yourself.



Keys

Function

Space bar

View hover details of a ticket

Enter

Open the ticket

X then @

Assign the tickets to yourself

X then #

Delete the ticket(s)

X then ~

Close the ticket(s)

X then Alt + ~

Close without sending an email notification

X then !

Mark the ticket(s) as spam


Shortcuts to Use Within the Ticket View

Once you open a ticket, you can use these shortcuts to perform actions like replying to the ticket
or changing its property.



Keys

Function

Alt + right

Go to the next ticket

Alt + left

Go to a previous ticket

r

Reply to a ticket

f

Forward a ticket

t

Add task to a ticket

n

Add note to a ticket

w

Add yourself as a watcher to a ticket

m

Add time to the ticket

#

Delete a ticket

~

Close a ticket

!

Mark ticket as spam

]

Expand conversations in a ticket

}

View the activities of a ticket

p

Edit ticket property


Common Shortcuts for the Tickets/Problems/Changes/Releases tab


Keys

Function

Up or k

Move cursor to the previous record

Down or j

Move cursor to the next record

Alt + right

Go to the next page

Alt + left

Go to the previous page

x

Select the record(s)

Shift + x

Select all the records in the page

Enter

Open record

t

Add task to a record

n

Add note to a record

X and @

Assign record(s) to yourself

X and #

Delete record(s)

X and ~

Close record(s)


You can disable keyboard shortcuts for your account by clicking on your profile picture
in the top right corner and toggling off the switch next to Keyboard Shortcuts.