The below mentioned shortcuts will come handy when you’re inside the Tickets module in Freshservice.
Keys | Function |
Up or k Down or j | Move cursor to the previous ticket Move cursor to the next ticket |
Alt + right | Go to the next page |
Alt + Left | Go to the previous page |
x | Select the ticket(s) |
Shift + x | Select all the tickets on the page |
*You can select multiple tickets by moving the cursor to the tickets and pressing the ‘x’ key.
Once a ticket has been selected, you can use these shortcuts to perform actions like opening
the ticket or assigning the ticket to yourself.
Keys | Function |
Space bar | View hover details of a ticket |
Enter | Open the ticket |
X then @ | Assign the tickets to yourself |
X then # | Delete the ticket(s) |
X then ~ | Close the ticket(s) |
X then Alt + ~ | Close without sending an email notification |
X then ! | Mark the ticket(s) as spam |
Shortcuts to Use Within the Ticket View
Once you open a ticket, you can use these shortcuts to perform actions like replying to the ticket
or changing its property.
Keys | Function |
Alt + right | Go to the next ticket |
Alt + left | Go to a previous ticket |
r | Reply to a ticket |
f | Forward a ticket |
t | Add task to a ticket |
n | Add note to a ticket |
w | Add yourself as a watcher to a ticket |
m | Add time to the ticket |
# | Delete a ticket |
~ | Close a ticket |
! | Mark ticket as spam |
] | Expand conversations in a ticket |
} | View the activities of a ticket |
p | Edit ticket property |
Common Shortcuts for the Tickets/Problems/Changes/Releases tab
Keys | Function |
Up or k | Move cursor to the previous record |
Down or j | Move cursor to the next record |
Alt + right | Go to the next page |
Alt + left | Go to the previous page |
x | Select the record(s) |
Shift + x | Select all the records in the page |
Enter | Open record |
t | Add task to a record |
n | Add note to a record |
X and @ | Assign record(s) to yourself |
X and # | Delete record(s) |
X and ~ | Close record(s) |
You can disable keyboard shortcuts for your account by clicking on your profile picture
in the top right corner and toggling off the switch next to Keyboard Shortcuts.
