Keyboard Shortcuts to Your Service Desk

Freshservice provides several keyboard shortcuts to help users navigate their Service Desk more efficiently. These shortcuts can be used in various areas of the Service Desk, including the ticket list, ticket details, and knowledge base. Here are some of the most commonly used keyboard shortcuts:

To view the entire list of available keyboard shortcuts, press Shift and ? simultaneously.

You can use these shortcuts with a Standard 101/102-Key or Natural PS/2 Keyboard. Please have a look at our solution article on using keyboard shortcuts in your IT service desk for more detailed information.