Zapier is a powerful integration platform which lets you bridge the gap between web applications and easily automate tasks across applications.
How the Freshservice- Zapier Integration works
By creating an account with Zapier you can enable the Freshservice-Zapier integration. Now, you get to integrate Freshservice with any of the hundreds of available applications, by creating a Zap. Every time a Zap’s rules (triggers) are fulfilled in ‘App A’, the desired action takes place automatically in ‘App B’.
Quick Guide to Setting Up the Zapier Integration
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Visit https://zapier.com/ and sign up for an account.
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Once you’ve created and verified your account, click on the “Make a Zap” tab on the top of the screen.
- When you create a Zap that includes Freshservice as one of the apps, you will need to add your Freshservice account to Zapier
- Click on “Connect a Freshservice Account”.
- Provide a name for the account. This will help you identify the Freshservice account in Zapier.
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Enter the subdomain of your Freshservice account.
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Enter the API key of your account. To get your API key:
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Login to your Freshservice account.
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Click on your profile picture in the top-right corner choose "Profile settings".
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Your API key will be on the right pane.
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Click on ‘Continue’.
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Zapier will verify the information and display the “Account is working” message. Click on ‘Continue’ to proceed with the Zap.