Note: Applicable only for accounts in which workspaces have been enabled. You can restrict a workspace to only the agents/admins explicitly added to the w...
Tue, 4 Jul, 2023 at 9:16 PM
Note: Applicable only for accounts in which workspaces have been enabled. With an aim to empower our customers to manage service desk administration wit...
Tue, 2 Apr, 2024 at 7:16 AM
Here is a detailed guide on how to clone configurations and move existing tickets to a new workspace using the Workspace Setup Assistant. Workspaces all...
Mon, 29 Apr, 2024 at 1:14 PM
An IT workspace is a workspace that is created primarily to manage IT service management operations. Creation of an IT workspace A workspace created...
Wed, 10 Apr, 2024 at 12:02 AM
A business workspace is a workspace that is created primarily to manage service management operations for non-IT teams such as HR, Facilities, Legal, Financ...
Wed, 10 Apr, 2024 at 12:23 AM
Managing agents and agent access across workspaces: Note: Applicable only for accounts in which workspaces have been enabled. You can add your tea...
Tue, 4 Jul, 2023 at 9:38 PM
Managing agents and their access levels: Note: Applicable only for accounts in which workspaces have been enabled. and have more than one workspace cre...
Tue, 4 Jul, 2023 at 9:41 PM
Note: Applicable only for accounts in which workspaces have been enabled. Click here for the account admin guide to managing agents and granting permiss...
Tue, 4 Jul, 2023 at 9:21 PM
Note: Applicable only for accounts on employee support mode, have workspaces enabled, and have more than one workspace created. Click here to view the ...
Tue, 4 Jul, 2023 at 9:38 PM
Note: Applicable only for accounts in which workspaces have been enabled, and have more than one workspaces created. There are two types of permissions...
Tue, 4 Jul, 2023 at 9:40 PM