Solution home User Guide - Agent

Tickets

Keyboard Shortcuts to Your Service Desk

Tue, 10 Jul, 2018 at 3:50 PM
Ticket Shortcuts

Mon, 9 Jul, 2018 at 11:07 AM
Working with Tickets

Wed, 15 Jun, 2022 at 3:57 PM
Filtering Tickets

Thu, 25 Jul, 2019 at 7:49 AM
Viewing and Updating Tickets

Wed, 15 Jun, 2022 at 4:49 PM
Assigning Tickets

Mon, 22 Jul, 2019 at 3:33 PM
Viewing Assigned Tasks

Wed, 15 Jun, 2022 at 4:14 PM
Adding Tasks

Wed, 15 Jun, 2022 at 4:52 PM
Associating Assets to Incidents

Tue, 19 Nov, 2019 at 12:04 PM
Adding Private Notes

Wed, 15 Jun, 2022 at 5:01 PM

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