Most issues that customers raise tickets for pertaining to a specific device. And if you can add information about the device within the ticket, that makes it easier to track the impact, past issues, etc.
This is where Freshservice’s highly integrated Asset Management comes in. You can actually
link the exact asset to the ticket. Here’s how you do that.
- Click on the Assets button under the ticket description and then click Associate Asset.
- Select the item’s category from the drop-down menu or search for its name.
- Select the item from the list and click Associate.
When the asset is linked to the ticket, the ticket gets added to the list of requests for the assets in the Database. Since Freshservice is highly integrated with the Asset Management module, you could also track the asset details, relationships, and the impact on that particular asset.