Setting up Freshservice

Note: If you need more help, sign up for our complimentary product consultation program and schedule 1:1 sessions with our solution specialists. Hope yo...

Here's the extensive list of dynamic placeholders you could use for automations, canned responses, email notifications, etc Tickets Placeholders ...

Once you have signed up with Freshservice, the first thing you'd want to do is start taking requests from your employees. The most common way to do th...

Note: If you have signed up on or after 12th December 2022, please refer to this section for managing agents in Freshservice.  You can add all your tech...

The Discovery Probe lets you scan and discover all the hardware and software assets in your network. In addition to identifying new items, it also runs sche...

Freshservice is a cloud-based service desk app that can be accessed through a web browser or as a mobile app. Here's a list of prerequisites to make sur...

Your service desk sends and receives a ton of emails every day. And Freshservice’s email servers have you covered for all your incoming and outgoing mail. ...

The following are the timezones supported by Freshservice to import requesters from CSV files.   Value to Be Provided in Import/Export Corresponding Time Z...

Language Code (and value in in Import/Export) Language ar Arabic ca Catalan cs Czech cy-GB Welsh da Danish de German en English ...