Setting up Freshservice

Hope you are enjoying the experience of Freshservice so far. Here is a checklist for you to ensure that you have set up everything correctly. Also, chec...

Here's the extensive list of dynamic placeholders you could use for automations, canned responses, email notifications, etc Tickets Placeholders ...

Note: We've updated our pricing and packaging. This feature is available on Blossom, Garden, Estate & Forest plans for customers who signed up befo...

You can add all your technicians and managers as technicians to your service desk by clicking on the Agents icon under the Admin tab. When you add a new...

The Discovery Probe lets you scan and discover all the hardware and software assets in your network. In addition to identifying new items, it also runs sche...

Freshservice is a cloud-based service desk app that can be accessed through a web browser or as a mobile app. Here's a list of prerequisites to make su...

Note: We've updated our pricing and packaging. This feature is available on Estate & Forest plans for customers who signed up before Nov 2nd 2020. ...

The following are the timezones supported by Freshservice to import requesters from CSV files.   Value to Be Provided in Import/Export Corresponding Time Z...

Language Code (and value in in Import/Export) Language ar Arabic ca Catalan cs Czech cy-GB Welsh da Danish de German en English ...

Note: We've updated our pricing and packaging. This feature is available on Forest plans for customers who signed up before Nov 2nd 2020. Audit log...