Note: If you need more help, sign up for our complimentary product consultation program and schedule 1:1 sessions with our solution specialists. Hope yo...
Fri, 24 Feb, 2023 at 4:53 PM
Here's the extensive list of dynamic placeholders you could use for automations, canned responses, email notifications, and so on. Tickets Placeholder...
Wed, 3 Jan, 2024 at 7:52 AM
Note: If you have signed up on or after 12th December 2022, please refer to this section for managing agents in Freshservice. You can add all your tech...
Tue, 26 Sep, 2023 at 2:27 PM
The Discovery Probe lets you scan and discover all the hardware and software assets in your network. In addition to identifying new items, it also runs sche...
Mon, 6 Sep, 2021 at 5:48 PM
Freshservice is a cloud-based service desk app that can be accessed through a web browser or as a mobile app. Here's a list of prerequisites to make sur...
Thu, 7 Oct, 2021 at 6:39 PM
Your service desk sends and receives a ton of emails every day. And Freshservice’s email servers have you covered for all your incoming and outgoing mail. ...
Mon, 13 Nov, 2023 at 11:56 AM
The following are the timezones supported by Freshservice to import requesters from CSV files. Value to Be Provided in Import/Export Corresponding Time Z...
Fri, 10 Jan, 2020 at 5:11 PM
Language Code (and value in in Import/Export) Language ar Arabic ca Catalan cs Czech cy-GB Welsh da Danish de German en English ...
Fri, 22 Apr, 2022 at 1:51 PM
The Audit log keeps track of all the changes that take place under the Admin section of your service desk. On the other hand, all events related to indivi...
Wed, 3 Apr, 2024 at 4:26 PM
Now admins can translate custom fields for all the languages configured in their service desk portal. All fields and dropdown choices will be translated b...
Thu, 28 Sep, 2023 at 2:21 PM