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    Solution home Getting started with Freshservice

    Setting up Freshservice

    Freshservice Onboarding Flow
    Note: If you need more help, sign up for our complimentary product consultation program and schedule 1:1 sessions with our solution specialists. Hope yo...
    Fri, 24 Feb, 2023 at 4:53 PM
    List of Dynamic Placeholders
    Here's the extensive list of dynamic placeholders you could use for automations, canned responses, email notifications, etc Tickets Placeholders ...
    Wed, 27 Mar, 2019 at 11:17 AM
    Setting up Your Support Email Address
    Note: We've updated our pricing and packaging. This feature is available on Blossom, Garden, Estate & Forest plans for customers who signed up befo...
    Thu, 1 Dec, 2022 at 11:54 AM
    Managing Agents in Freshservice
    Note: If you have signed up on or after 12th December 2022, please refer to this section for managing agents in Freshservice.  You can add all your tech...
    Thu, 15 Dec, 2022 at 5:36 PM
    Scanning and discovering assets in your network
    The Discovery Probe lets you scan and discover all the hardware and software assets in your network. In addition to identifying new items, it also runs sche...
    Mon, 6 Sep, 2021 at 5:48 PM
    Freshservice System Requirements
    Freshservice is a cloud-based service desk app that can be accessed through a web browser or as a mobile app. Here's a list of prerequisites to make su...
    Thu, 7 Oct, 2021 at 6:39 PM
    Setting up a custom mailbox in Freshservice
    Note: We've updated our pricing and packaging. This feature is available on Estate & Forest plans for customers who signed up before Nov 2nd 2020. ...
    Thu, 1 Dec, 2022 at 11:54 AM
    List of Time Zones Supported in Freshservice
    The following are the timezones supported by Freshservice to import requesters from CSV files.   Value to Be Provided in Import/Export Corresponding Time Z...
    Fri, 10 Jan, 2020 at 5:11 PM
    List of Languages Supported in Freshservice
    Language Code (and value in in Import/Export) Language ar Arabic ca Catalan cs Czech cy-GB Welsh da Danish de German en English ...
    Fri, 22 Apr, 2022 at 1:51 PM
    Audit Log
    Note: We've updated our pricing and packaging. This feature is available on Forest plans for customers who signed up before Nov 2nd 2020. Audit log...
    Thu, 1 Dec, 2022 at 11:54 AM
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