If you are an MSP managing IT services for a number of client companies.
If you are an MSP, you can switch your Freshservice account from service desk mode to MSP mode. Once you do that, you can manage tickets from your client co...
Thu, 1 Dec, 2022 at 1:19 PM
If you are a Managed Service Provider (MSP), you can use your Freshservice account to manage your clients and the services you provide. Switching your s...
Mon, 17 Jul, 2023 at 11:25 PM
If you are a Managed Service Provider (MSP), you can have multiple end user portals set up in your helpdesk. There are two levels of security settings that ...
Thu, 1 Dec, 2022 at 12:59 PM
We’ve just introduced a multi-account Freshservice experience for Managed Services Providers (MSPs). In this configuration, each customer/client of the MSP ...
Thu, 25 Mar, 2021 at 11:36 AM
Freshservice is not just for IT and internal support; you can use it to support your customers as well! The MSP Mode gives you all the power of Freshservice...
Tue, 7 Jul, 2020 at 5:22 PM
Note: This is currently applicable only for customers who sign up after March 16th, 2021. If you're a managed services provider, your organization ...
Mon, 15 Mar, 2021 at 3:10 PM
