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    Reporting

    Understanding the Service Desk at a Glance Report
    Summary This report shows you a quick overview of the core metrics in your support. Hover over each metric to learn how it is measured. The green an...
    Mon, 22 Sep, 2014 at 12:18 PM
    The Advanced Reporting Suite
    Advanced Reporting features are available on the Blossom plan. The reports available in the Advanced Reporting Suite are, Name of the repor...
    Thu, 3 May, 2018 at 5:12 PM
    Understanding the Customer at a Glance Report
    Summary This report shows you general information about how a selected customer has been submitting tickets and getting support from your helpdesk. It...
    Mon, 22 Sep, 2014 at 12:22 PM
    The Enterprise Reporting Suite
    The Enterprise Reporting suite is available in our Garden, Estate, and ESM Plans. It includes the following reports: Name of the repor...
    Thu, 3 May, 2018 at 5:13 PM
    Understanding the Agent at a Glance Report
    Summary This report shows you general information on how a selected agent is performing in your helpdesk.. It can be used to compare their activitie...
    Mon, 22 Sep, 2014 at 12:31 PM
    Asset Reports
    Asset Reports are available from the Garden plan. It includes the following reports, Name of report What does it mean  Assets associated with I...
    Tue, 15 Sep, 2020 at 11:29 AM
    Understanding the Group at a Glance Report
    Summary This report shows you general information on how a selected group is performing in your helpdesk. It can be used to compare the activities o...
    Mon, 22 Sep, 2014 at 12:35 PM
    Change Reports
    Change Reports are available only from the Estate plan. It includes the following reports, Name of report What does it mean Changes by Type Show...
    Thu, 3 May, 2018 at 5:14 PM
    Understanding the Service Desk Load Analysis Report
    Tickets Received vs Resolved vs Backlog This chart shows you the general trend of ticket activities in your helpdesk. Ideally, the number of tickets...
    Fri, 15 May, 2015 at 3:28 PM
    Understanding the Service Desk Performance Analysis Report
    Response Accuracy This chart lets you track the overall performance of your support team, based on how quickly agents resolve tickets everyday. It can...
    Mon, 22 Sep, 2014 at 12:55 PM
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