Summary
This report shows you a quick overview of the core metrics in your support. Hover over each metric to learn how it is measured. The green an...
Mon, 22 Sep, 2014 at 12:18 PM
Advanced Reporting features are available on the Blossom plan. The reports available in the Advanced Reporting Suite are, Name of the repor...
Thu, 3 May, 2018 at 5:12 PM
Summary
This report shows you general information about how a selected customer has been submitting tickets and getting support from your helpdesk. It...
Mon, 22 Sep, 2014 at 12:22 PM
The Enterprise Reporting suite is available in our Garden, Estate, and ESM Plans. It includes the following reports: Name of the repor...
Thu, 3 May, 2018 at 5:13 PM
Summary
This report shows you general information on how a selected agent is performing in your helpdesk.. It can be used to compare their activitie...
Mon, 22 Sep, 2014 at 12:31 PM
Asset Reports are available from the Garden plan. It includes the following reports, Name of report What does it mean Assets associated with I...
Tue, 15 Sep, 2020 at 11:29 AM
Summary
This report shows you general information on how a selected group is performing in your helpdesk. It can be used to compare the activities o...
Mon, 22 Sep, 2014 at 12:35 PM
Change Reports are available only from the Estate plan. It includes the following reports, Name of report What does it mean Changes by Type Show...
Thu, 3 May, 2018 at 5:14 PM
Tickets Received vs Resolved vs Backlog
This chart shows you the general trend of ticket activities in your helpdesk. Ideally, the number of tickets...
Fri, 15 May, 2015 at 3:28 PM
Response Accuracy
This chart lets you track the overall performance of your support team, based on how quickly agents resolve tickets everyday. It can...
Mon, 22 Sep, 2014 at 12:55 PM
