Tickets Resolved
This report shows a showcase of top five agents from the helpdesk sorted by the number of tickets they have resolved over the selec...
Mon, 22 Sep, 2014 at 1:02 PM
Tickets Resolved This report shows a showcase of top five groups from the helpdesk sorted by the number of tickets they have resolved over the selected ...
Wed, 13 Dec, 2017 at 7:11 AM
Tickets Submitted
This report shows the five most demanding customers who have contacted your support, sorted by the total number of queries they ha...
Mon, 22 Sep, 2014 at 4:01 PM
Summary
This report shows you general information on how a selected department is performing in your helpdesk. It can be used to compare the activities ...
Fri, 19 Dec, 2014 at 7:13 PM
Tickets Resolved This report shows a showcase of top five departments from the helpdesk sorted by the number of tickets they have resolved over the sele...
Wed, 13 Dec, 2017 at 7:11 AM
Custom reports can help you measure specific metrics that really matter to your business. And you can create highly customized reports in Freshser...
Fri, 27 Oct, 2017 at 4:03 PM
Custom reports give you some valuable insights about the performance of your service desk. You can tailor them to include specific metrics that you’d want...
Fri, 27 Oct, 2017 at 4:05 PM
IT service management revolves around assets. And, the efficiency of your IT team depends on how you manage them. Now you can track them better with custo...
Fri, 27 Oct, 2017 at 3:56 PM
