The Supervisor in Freshservice allows you to bring in your workflows and define specific actions based on time and event-based triggers in your help desk. F...
Thu, 1 Dec, 2022 at 12:33 PM
Often your agents need to perform a series of actions or tasks before they can push a ticket to the next level. Scenario Automation in Freshservice let you...
Thu, 20 Oct, 2022 at 6:06 PM
Note: We've updated our pricing and packaging. This feature is available from Blossom plan for customers who signed up before Nov 2nd 2020. Freshser...
Thu, 1 Dec, 2022 at 12:33 PM
An agent spends a considerable amount of time every day on multiple repetitive tasks. For example, every time an incident ticket is raised, the IT agent mi...
Thu, 20 Oct, 2022 at 6:38 PM
Custom statuses in Ticket Form Fields allows helpdesk admins to create new statuses for tickets that are relevant to their organizations. This would help to...
Thu, 1 Dec, 2022 at 12:33 PM
Note: This beta is currently available only on the Enterprise plan and is supported only in English. Agents spend valuable time crafting responses to re...
Mon, 11 Sep, 2023 at 4:21 PM
Note: This beta is currently available only on the Enterprise plan and is supported only in English. Gone are the days agents had to read through multip...
Mon, 11 Sep, 2023 at 4:20 PM
