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    Ticket Automations

    Creating a Supervisor rules
    The Supervisor in Freshservice allows you to bring in your workflows and define specific actions based on time and event-based triggers in your help desk. F...
    Thu, 1 Dec, 2022 at 12:33 PM
    Creating a new scenario automation
    Often your agents need to perform a series of actions or tasks before they can push a ticket to the next level. Scenario Automation in Freshservice let you...
    Thu, 20 Oct, 2022 at 6:06 PM
    Schedule recurring tickets using Scheduler
    Note: We've updated our pricing and packaging. This feature is available from Blossom plan for customers who signed up before Nov 2nd 2020. Freshse...
    Thu, 1 Dec, 2022 at 12:33 PM
    Executing a scenario automation on your tickets
    An agent spends a considerable amount of time every day on multiple repetitive tasks. For example, every time an incident ticket is raised, the IT agent mi...
    Thu, 20 Oct, 2022 at 6:38 PM
    Supervisor rules configuration based on custom ticket status
    Custom statuses in Ticket Form Fields allows helpdesk admins to create new statuses for tickets that are relevant to their organizations. This would help to...
    Thu, 1 Dec, 2022 at 12:33 PM
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