The Supervisor in Freshservice allows you to bring in your workflows and define specific actions based on time and event-based triggers in your help desk. F...
Thu, 1 Dec, 2022 at 12:33 PM
Often your agents need to perform a series of actions or tasks before they can push a ticket to the next level. Scenario Automation in Freshservice let you...
Thu, 20 Oct, 2022 at 6:06 PM
Note: We've updated our pricing and packaging. This feature is available from Blossom plan for customers who signed up before Nov 2nd 2020. Freshser...
Thu, 1 Dec, 2022 at 12:33 PM
An agent spends a considerable amount of time every day on multiple repetitive tasks. For example, every time an incident ticket is raised, the IT agent mi...
Thu, 20 Oct, 2022 at 6:38 PM
Custom statuses in Ticket Form Fields allows helpdesk admins to create new statuses for tickets that are relevant to their organizations. This would help to...
Thu, 1 Dec, 2022 at 12:33 PM
