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    Solution home Getting started with Freshservice

    Setting up your self service portal

    Branding your service desk with your name and theme
    Before you start telling users about your new help desk and support experience they can now expect from you, you probably want your service desk portal to r...
    Thu, 1 Dec, 2022 at 11:54 AM
    Logging in and accessing your service desk
    You can make it a lot easier for your customers to raise tickets and get in touch with you from the service desk support portal. For example, instead of ...
    Thu, 1 Dec, 2022 at 11:54 AM
    Using a Vanity Support URL and pointing the CNAME in Freshservice
    Once you are up and running with your Freshservice account, you probably want your requesters and support agents to access your support portal at your own v...
    Thu, 1 Dec, 2022 at 11:54 AM
    Get Conversational with Chatbots in Your Self-Service Portal
    Note: We've updated our pricing and packaging. This feature is available on Blossom, Garden, Estate & Forest plans for customers who signed up befo...
    Thu, 1 Dec, 2022 at 11:54 AM
    Configuring a custom SSL certificate for your helpdesk portal
    Freshservice offers a default wildcard SSL for all users who have a support portal on a freshservice.com domain. This can be used as long as you continue to...
    Thu, 1 Dec, 2022 at 11:54 AM
    Requesting Changes
    Note: We've updated our pricing and packaging. This feature is available on Estate & Forest plans for customers who signed up before Nov 2nd, 2020....
    Thu, 1 Dec, 2022 at 11:54 AM
    Configuring your service desk portal after the recent UI change
    We have completely redesigned the user portal to enhance the experience of submitting tickets and requesting new services for your end users. (Rolled out fr...
    Thu, 1 Dec, 2022 at 11:54 AM
    Custom SSL certificate
    Freshservice offers a default wildcard SSL for all users who have a support portal on a freshservice.com domain. This can be used as long as you continue to...
    Thu, 1 Dec, 2022 at 11:54 AM
    How to fix attachment upload issues during ticket creation
    Here's what you need to do when you're unable to add an attachment to the Raise an incident form from the requester portal: 1. Go to the Applica...
    Fri, 11 Nov, 2022 at 4:17 PM
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