Setting up your self service portal

Before you start telling users about your new help desk and support experience they can now expect from you, you probably want your service desk portal to r...

You can make it a lot easier for your customers to raise tickets and get in touch with you from the service desk support portal. For example, instead of ...

Once you are up and running with your Freshservice account, you probably want your requesters and support agents to access your support portal at your own v...

Note: We've updated our pricing and packaging. This feature is available on Blossom, Garden, Estate & Forest plans for customers who signed up befo...

Freshservice offers a default wildcard SSL for all users who have a support portal on a freshservice.com domain. This can be used as long as you continue to...

Note: We've updated our pricing and packaging. This feature is available on Estate & Forest plans for customers who signed up before Nov 2nd, 2020....

We have completely redesigned the user portal to enhance the experience of submitting tickets and requesting new services for your end users. (Rolled out fr...

Freshservice offers a default wildcard SSL for all users who have a support portal on a freshservice.com domain. This can be used as long as you continue to...

Here's what you need to do when you're unable to add an attachment to the Raise an incident form from the requester portal: 1. Go to the Applica...