Before you start telling users about your new help desk and support experience they can now expect from you, you probably want your service desk portal to r...
Thu, 1 Dec, 2022 at 11:54 AM
You can make it a lot easier for your customers to raise tickets and get in touch with you from the service desk support portal. For example, instead of ...
Thu, 1 Dec, 2022 at 11:54 AM
After setting up your Freshservice account, you have the option to customize your support portal's URL with your own vanity domain, such as helpdesk.myc...
Fri, 21 Jul, 2023 at 3:03 PM
Note: We've updated our pricing and packaging. This feature is available on Blossom, Garden, Estate & Forest plans for customers who signed up befor...
Fri, 16 Jun, 2023 at 10:53 AM
Freshservice offers a default wildcard SSL for all users who have a support portal on a freshservice.com domain. This can be used as long as you continue to...
Thu, 1 Dec, 2022 at 11:54 AM
Note: We've updated our pricing and packaging. This feature is available on Estate & Forest plans for customers who signed up before Nov 2nd, 2020. ...
Thu, 1 Dec, 2022 at 11:54 AM
We have completely redesigned the user portal to enhance the experience of submitting tickets and requesting new services for your end users. (Rolled out fr...
Thu, 1 Dec, 2022 at 11:54 AM
Freshservice offers a default wildcard SSL for all users who have a support portal on a freshservice.com domain. This can be used as long as you continue to...
Thu, 1 Dec, 2022 at 11:54 AM
Here's what you need to do when you're unable to add an attachment to the Raise an incident form from the requester portal: 1. Go to the Applicati...
Fri, 11 Nov, 2022 at 4:17 PM