Logs Captured in Journey Requests

Scenario

System Log Syntax

Example

User initiates a journey request

<Initiator name> Initiated the journey request <journey name> Requested for <assignee name>

James Corbin initiated the journey request for hiring a product designer for Allen Smith

Agent updates journey request details (including title)

<Agent name> Updated the journey request <journey name> Set "<field label>" as <new value>

Phil Hart updated the journey request "Hiring a product designer" 

Set "Title" as Hiring product designer

Set "Reporting manager" as Paula Patton

Set "Designation" as Staff Product Designer

Set "Owner" as Steve Tyson

Agent updates journey request metadata

<Agent name> Updated the journey request <journey name> Set "<field label>" as <new value>

Phil Hart updated the journey request "Hiring product designer"

Set "Location" as London

Set "Date of Joining" as 12th June 2025

Stakeholder updates journey request metadata

<Stakeholder name> Updated the journey request <journey name> Set "<field label>" as <new value>

Matt Cardona updated the journey request "Hiring product designer"  

Set "Location" as London

Set "Date of Joining" as 12th June 2025

Journey Owner cancels the request

<Owner name> Canceled the journey request <journey name>

Melissa Conway canceled the journey request "Hiring UX writer"

Request fails due to system error

System Failed the journey request <journey name>

System failed the journey request "Exit process for Marco Stellar"

Request completed (all activities completed/skipped)

System Completed the journey request <journey name>

System completed the journey request "Hiring staff product designer"

Request expires after threshold

System Marked the journey request <journey name> as expired

System marked the journey request "Hiring staff product designer" as expired

Scenario

System Log Syntax

Example

User updates an activity

<User name> Updated the activity <activity name> Set "<field>" as <value>

Hardy Smith updated the activity "Hand over laptop and other equipment"

Set "Assigned to" as Miguel R. Sanchez

Set "Status" as Asset verification underway

Set "Due date" as 31 Mar, 2025

System initiates activity (triggered)

System Initiated the activity <activity name> Set "<field>" as <value>

System initiated the activity "Review design portfolio"

Set "Assigned to" as Sam Mendes

Set "Due date" as Sep 23, 2025

Set "Type" as Email

Set "Mandatory activity" as Yes

System completes activity

System Completed the activity <activity name>

System completed the activity "Send offer letter"

User completes an activity

<User name> Completed the activity <activity name>

Matt Cardona completed the activity "Accept the offer"

System cancels an activity

System Canceled the activity <activity name>

System canceled the activity "Accept the offer"

System skips an activity (logic based)

System Skipped the activity <activity name>

System skipped the activity "Team lunch"

Agent skips an activity

<Agent name> Skipped the activity <activity name>

Matt Cardona skipped the activity "Accept the offer"

Journey Owner skips an activity

<Owner name> Skipped the activity <activity name>

Meredith Rose skipped the activity "Submit feedback"

Reminder sent for an activity

<User name> Sent reminder for the activity <activity name>

Xavier Morris sent reminder for the activity "Share bank details"

Activity fails due to technical error

System Failed the activity <activity name>

System failed the activity "Renew contract with Peacock Network"

Scenario

System Log Syntax

Example

System initiates a phase

System Initiated the phase <phase name>

System initiated the phase "Prejoining formalities"

System completes a phase

System Completed the phase <phase name>

System completed the phase "Prejoining formalities"

System skips a phase (logic based)

System Skipped the phase <phase name>

System skipped the phase "Day 1 formalities"

Phase fails (activity failure)

System Failed the phase <phase name>

System failed the phase "Get reference from previous managers"

Scenario

System Log Syntax

Example

Guest user added

System Added the guest user <name>

System added the guest user "Ashik Mehmaan"

Guest user deactivated

System Deactivated the guest user <name>

System deactivated the guest user "Ashik Mehmaan"

Guest user reactivated

System Reactivated the guest user <name>

System reactivated the guest user "Ashik Mehmaan"

Guest user forgotten

System Forgot the guest user <name> (permanently deleted)

System forgot the guest user "Ashik Mehmaan" (permanently deleted)

Guest user profile updated to business email

System Updated the stakeholder's contact details from personal email (<old>) to business email (<new>)

System updated the stakeholder's contact details from personal email (shaun.hastings_92@gmail.com) to business email (shaun.hastings@freshworks.com)