Table of contents
1. Asset Assignment History Overview
2. Understanding Asset Assignment History
3. View Asset Assignment History
4. Key Terminology in Asset Assignment History
1. Asset Assignment History Overview
Asset assignment history is a critical aspect of asset management, especially for organizations looking to streamline auditing processes and gain insights into the lifecycle of their assets. Users can now access comprehensive asset assignment history records detailing the usage of each asset over its lifespan.
2. Understanding Asset Assignment History
Every time the "Used by" field changes, a new assignment history record is automatically generated. This gives a clear understanding of who has used the asset and when the asset assignment took place.
For example, if a laptop is reassigned from David Baptiste to Izzy Higgins, a new assignment history record is created to reflect this change. Agents can then track the asset's journey from its initial provisioning to its current assignment.
3. View Asset Assignment History
1. Navigate to Admin → Assets → Inventory and click on an asset from the asset list view page.
2. Select the Assignment option from the asset view page.
4. To view the asset assignment history for a particular requester, click on the requester profile from the assignment history page.
Note: Users can also navigate to Admin → Requesters → Requester profile to check the asset assignment history for a particular user.
4. Key Terminology in Asset Assignment History
The Asset Assignment History feature offers comprehensive insights into asset usage, detailing how assets are assigned and unassigned by your team. Here are the standard terms used when you look up an asset assignment history in Freshservice.
