The older version of the Slack Servicebot will be discontinued by May 1, 2024.
How do I know if I am using the legacy version of Servicebot?
There are two ways to know if you are using the legacy version:
On your Slack UI, navigate to Servicebot app. The legacy Slack Servicebot app has only two tabs: ‘Home’ & ‘About’ tab and does not support the ‘Messages’ tab. If you don’t see a “Messages” tab, you’re on the legacy version.
On your Servicebot, try placing a service request. If that doesn’t happen, you are on the legacy version
Why is the legacy Servicebot for Slack being discontinued?
The new Servicebot, which is the evolution of our Slack interface, supports additional capabilities. Only the newer version of the Servicebot will be supported henceforth.
How is the legacy Servicebot for Slack different from our current Servicebot?
What will change with this discontinuation?
Agents will no longer have access to the legacy Servicebot for Slack. You will have to install the enhanced Slack Servicebot from Freshservice Marketplace and transition your employees before the legacy Slack Servicebot is discontinued.
If you have any Freshservice groups mapped to Slack channels, these mappings will have to be recreated after you install the new Servicebot.
What should you do?
Install our new Servicebot from the Freshservice Marketplace. If you have questions, reach out to firstname.lastname@example.org.
To know more about the Slack Servicebot & installation: