Definitions IT agents: Agents that use the Pro/Enterprise license. This license is meant for IT teams or any other team that needs advanced capabilities. ...
Thu, 23 May, 2024 at 11:11 PM
NOTE: Business agent add-on license is available only to accounts that are on the Employee Support Mode. It is not available to accounts on the MSP mode. ...
Thu, 23 May, 2024 at 11:05 PM
A business agent belongs to non-IT/business teams like HR, Finance, Facilities, Legal, Admin, Sales, Marketing etc., and utilizes the business agent add-...
Thu, 23 May, 2024 at 10:54 PM
Freshservice allows you to change the license type of an IT agent to a business agent to leverage the purpose-built product capabilities for business teams....
Fri, 10 May, 2024 at 1:46 PM
Situation 1: You want to retain your Pro or Enterprise licenses and add additional Business Agent licenses. (Let’s say you have 10 full-time licenses and w...
Fri, 18 Aug, 2023 at 6:22 PM
