Note: This feature was released on Dec 26th, 2022.


Users no longer need individual User Reports & Group Reports permissions to leverage reporting. For example: Agents with “View Ticket Reports” permission will be able to report on Agent Name of the ticket without having “View User Reports” permission


Module-wise properties are as specified below:


Tickets

Agent Name, Requester Primary Email, Requester Location, Requested For Primary Email, Agent Group Name

Problems

Agent Name, Requester Primary Email, Agent Group Name

Changes

Agent Name, Requester Primary Email, Agent Group Name

Releases

Agent Name, Requester Primary Email, Agent Group Name

Survey Question

Associated Agent Name, Associated Requester Primary Email, Associated Agent Group Name

Tasks

Agent Group Name

Assets

Used By Name, Used By Primary Email, Managed By Name

Software

Used By Name, Used By Primary Email, Managed By Name

Contracts

Requester Primary Email, Group Name