Reorganization and Renaming of admin components

Modified on: Wed, 2 Aug, 2023 at 7:51 PM

Freshservice is rolling out a newly revamped admin page with easier navigation and simpler organization of admin components. Please find the details of the name and category changes below:

Reorganization of admin components :

Menu	Sub Menu	Admin Components
Accounts settings	-	Account, Plans and Billing, Workspace Settings, Service Desk Rebranding, Service Desk Security, Sandbox, Day passes, Audit Log, Email Notifications
User Management	-	Agents, Roles, Company/Departments, Company/Department fields, Contacts/Requesters, User Fields, CAB, Requester Groups, Agent Groups
Channels	Email	Email Settings and Mailboxes
	Chat	Freshchat, Virtual Agent, ChatBot
	Other Channels	Freshcaller, Freshdesk, Support Portals, Feedback Widget
Service Management	Service Desk Settings	Business Hours, SLA and OLA Policies, Priority Matrix, Field Manager, Form Templates, Business Rules For Forms, Tags, Satisfaction Survey, Closure Rules, Change Lifecycle
Service Management	Service Request Management	Service Catalog, Employee Onboarding
Automation and Productivity	Automation	Workflow Automator, Supervisor Rules, Orchestration Center, Scenario Automations, Credentials
	Agent Productivity	Canned Responses, Scheduler, Field Suggester, Response Suggestions, Leaderboard, Email Commands, Team Huddle
	Extensibility	Apps, Custom Objects
Asset Management	-	Asset Types and Fields, Discovery, Cloud Management, SaaS Management, Product Catalog, Vendors, Vendor Fields, Software Fields, Contract Types, Purchase Order Fields, Locations, Asset Depreciation, Relationship Types
IT Operations Management	-	Alert Rules, Monitoring Tools, On-Call Schedules
Project and Workload Management	-	Project Fields, Project Collaboration, JIRA Import, DevOps Integrations, Workload Management

Name changes:

Old Name	Old Menu	New Name	New Menu
Requesters Groups	Groups	Requester Groups	User Management
Agents Groups	Groups	Agent Groups	User Management
Email	General Settings	Email settings and Mailboxes	Channels> Email
Chat	General Settings	Freshchat	Channels> Chat
Phone	General Settings	Freshdesk contact center	Channels> Other channels
Customer satisfaction	Service Desk productivity	Satisfaction Survey	Service Management> Service Desk Settings
Supervisor	Service Desk productivity	Supervisor Rules	Automation and Productivity> Automation
Arcade	Service Desk productivity	Leaderboard	Automation and Productivity> Agent productivity
Financial management	Asset Management	Asset Depreciation	Asset Management

Note: This does not change the behaviour of any of the admin components