Organizations are increasingly switching to cloud services when it comes to hosting their critical business applications. With the cloud offering better options to scale faster, save costs, and enhance security, cloud service adoption among organizations is growing tremendously.

On the flip side, as the number of applications on the cloud increases, it becomes a daunting task for the IT teams to monitor and manage these applications.


With Freshservice Cloud Management, IT teams can discover, manage, and automate all the Cloud resources across multiple cloud services/providers in a single unified platform. It also enables teams to get holistic visibility into cloud service dependencies and control cloud usage within your service desk to power service management and operations management processes. 

Note: Freshservice Cloud Management is available for all plans with the inventory enabled (Growth, Pro, Enterprise)

Why Freshservice Cloud Management?

Multi-cloud Discovery -Discover cloud resources and their relationships in Freshserviceʼs 

inventory from different providers like AWS, VMware, and Azure. 

Unified Cloud Catalog -With an automation-powered cloud catalog, streamline and instantly 

resolve cloud requests such as powering on/off, resizing, requesting new VM instances, and much more.

Automate Cloud workload - Automate processes to provision, manage, and decommission cloud resources.

Critical Capabilities of Freshservice Cloud Management

Integrated CMDB - With a CMDB tightly integrated with service delivery modules, resolve issues with complete visibility into cloud CIs and their relationships.

Identify orphaned resources - With visibility into cloud resourcesʼ relationships, identify resources that are no longer in use and optimize them accordingly. 

Automated Cloud Catalog  -With an intuitive self-service cloud catalog, streamline and enable your employees with a single touch-point for all cloud requests such as power on/off, de-provisioning, and automate request fulfillment end-to-end.

Agentless Cloud operations-  Reduce rote work for your teams and deliver an effortless employee experience by automating provisioning, de-provisioning, and other cloud workload operations using the Take Action feature. 

Excited to get started? Click here to learn how to use Freshservice Cloud Management.