ServiceBot (with virtual agent) allows agents and requesters to create tickets from Microsoft Teams and also get notified of all ticket updates.
On asking the ServiceBot a question, it can suggest service items to the user and give them the option to create a request from Microsoft Teams*.
Check out the help article for orchestration if you want to know more about how to set up workflows that automate the action of adding a user to a group
* Only forms that are simple enough to be rendered inside Microsoft Teams are supported. For other forms, users are redirected to the self-service portal for filling the form.
Forms that are supported should fulfill the following conditions:
Must have less than eight fields
Must have less than 100 choices across all dropdown fields
Must not have dependent fields,dynamic sections or multiselect fields
For Incidents:
Must not have business rules configured on an incident form
Associating assets is not supported
For Service Requests:
Must not have dropdown fields that select options from a data source
Must not be a loaner item or have child items
Must not have attachments marked as mandatory
Adding attachments from Microsoft Teams is not supported