These placeholders be accessed in any page template.

portal

To access these placeholders, use portal.<placeholder>. For example, to get portal name, {{portal.name}}

 

bot_name

Name of the bot provided in conversational UI

currency

currency symbol for the portal ($ | €)

date_format

date format mapping for the portal

fresh_id

fresh id link for the account

language

language of the portal

linkback_url

page link url provided in the logo

name

Name of the portal

logged_in

Boolean. True or false based on the user logged in

logo

logo image url of the portal

onboarding_enabled

Boolean. True or false for the portal enabled with onboarding or not

sso_enabled

Boolean. True or false based on the SSO configuration

switch_portal

Boolean. True or false if both conversational & new portal is enabled

time_format

Time format for the portal. (12h | 24h)

contact_information

Contact number configured for the portal

user_info

To access these placeholders, use user_info.<placeholder>. For example, to get user first name, {{user_info.first_name}}


departments

List of department of the user

email

Email of the user

first_name

First Name of the user

last_name

Last name of the user

full_name

Full name of the user

is_agent

Boolean. Returns true if the user is an agent

profile_pic

image url for the user’s profile pic

time_format

Time Format configured by the user (12h | 24h)

user_id

ID of the user