Every service desk has multiple approval workflows configured to work under various scenarios. But, you might want to configure approvals differently when it comes to your onboarding requests. 

To configure your approvals,

  • You can choose to skip approval emails and auto-approve tickets.

  • Tickets will be auto-approved by the selected stakeholders if they are a part of your workflows

  • Map the following fields from the onboarding form to route auto-approvals and approval emails to the right stakeholders.

      • Reporting Manager’s Email Address 

      • Employee’s Team

Great work! You now have an onboarding process in place. Hit the toggle in the top right corner of your onboarding module to Enable your onboarding process.

To understand how to raise an onboarding request from the end-user portal, check out the article here.