Ticket numbers appear in the subject of email notifications because of the inclusion of a ticket ID placeholder in the notifications. To remove the ticket number from the email subject:

  1. Navigate to Admin in your Freshservice account.
  2. Click on Account settings.
  3. Select Email notifications.
  4. Find the email notification that you want to modify.
  5. Modify the subject of the email notification by removing the placeholder for "Ticket ID" - {{ticket.id}}.
  6. Click Save.

After completing these steps, the ticket number will no longer appear in the subject of email notifications.