Ticket numbers appear in the subject of email notifications because of the inclusion of ticket ID placeholder in the notifications. In order to remove this, please navigate to Admin -> Email notifications, modify the "Subject" of the email notification by removing the placeholder for "Ticket ID" - {{ticket.id}}.
How to remove the ticket number that appears in the subject?
Modified on: Wed, 18 Sep, 2019 at 3:59 PM
Did you find it helpful? Yes No
Can you please tell us how we can improve this article?
