In Freshservice, the task is a standard module and is not part of the ticket SLA. Tasks have their own due date setup, separate from the ticket SLA. Follow the steps below to set up a due date for tasks and receive timely notifications:

  1. Go to the ticket, and under the Tasks tab, click on the task for which you wish to set a due date.
  2. Click on the 3 dots and select Edit.
  3. Scroll down to the Due Date field and select the desired due date and time using the provided date picker. 
  4. Click on Update to save the changes.
    Determining due date

By following the steps outlined above, you can set up due dates for tasks and receive breach notifications, enabling effective task management and timely completion.