Customer satisfaction surveys are available in Closed/Resolved notification based on the configuration in Admin-->Customer Satisfaction. If you would like to trigger based on the group then placeholder for satisfaction survey({{ticket.satisfaction_survey}}) can be removed from Resolved/Closed(Admin-->Email Notifications) notifications and you can configure a Workflow automator from Admin-->Workflow would help us to achieve this
How to send out customer satisfaction emails based on specific group?
Modified on: Wed, 18 Sep, 2019 at 5:07 AM
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