Satisfaction surveys are essential tools to collect valuable customer feedback, which in turn helps you improve customer experience. You can create your own satisfaction surveys with Freshservice's built-in Satisfaction survey functionality.

To send the satisfaction survey to a specific group,

  1. Go to the Criteria tab of the Satisfaction Survey.
  2. Click on Add new Condition and select Ticket Fields.Group is and provide the group name.
  3. Select which Tickets you want this Survey attached and when you want to trigger the Survey.
  4. Save the changes.

    Sending Satisfaction Surveys based on specific groups.