Satisfaction surveys are essential tools to collect valuable customer feedback, which in turn helps you improve customer experience. You can create your own satisfaction surveys with Freshservice's built-in Satisfaction survey functionality.
To send the satisfaction survey to a specific group,
- Go to the Criteria tab of the Satisfaction Survey.
- Click on Add new Condition and select Ticket Fields.Group is and provide the group name.
- Select which Tickets you want this Survey attached and when you want to trigger the Survey.
- Save the changes.