Please add the Agents to the “Notify Agents” list in Admin-->Account Settings-->Email notification-->New Ticket created notification for Agents. Once we add the agent to the list, we would be able to trigger notification for the agent once the ticket is created.
Why am I, as an agent, not getting notifications when a new ticket is created?
Modified on: Mon, 24 Jul, 2023 at 7:35 PM
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