Currently, there isn't an approval workflow specifically for solutions in Freshservice. However, you can tie the problem containing the solution to a change request with a defined approval process via CAB. This can help ensure that any changes to the solution are approved before they are implemented.
You can also create a solution article to document the workaround or solution and share it with the relevant stakeholders.
Can we have a workaround or solution to be sent as an approval?
Modified on: Tue, 18 Apr, 2023 at 4:14 PM
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