Cookie Policy


Use of Cookies

This Cookie Statement explains how Freshservice uses cookies and similar technologies to recognize you when you use our product. It explains what these technologies are, why we use them, and your rights to control our use of them.


What are Cookies?

Cookies are small pieces of information stored on your hard drive, not on Freshservice. Cookies set by the website owner (in this case, Freshworks) are called "first-party cookies". Cookies set by parties other than the website owner are called "third-party cookies". Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., like advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and when it visits certain other websites.


Why do we use cookies?

We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our product to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target our users' interests to enhance our product's experience. Third parties serve cookies through our product for analytics purposes. This is described in more detail below.


Cookies served through our product

The specific types of first and third-party cookies served through our product, and the purposes they perform are described in the table below.

Cookie Provider
List of cookies





















Freshservice internal cookies

current_workspace_id

mobile_access_token

helpdesk_node_session

_itildesk_session

filter_name

account_id

user_id

fw-session-id

_x_d

_x_m

fd_mobile_email

is_agent

return_uri

ticket-filter-closed

changes_filter_name

changes_wf_order_type

changes_wf_order

change-filter-closed

problems_filter_name

problems_wf_order_type

problems_wf_order

problem-filter-closed

releases_filter_name

releases_wf_order_type

releases_wf_order

release-filter-closed

tag_sort_key

jira_project_id

jira_type_id

user_credentials

convui_preview

cmdb_redirect_to_cloud

affiliate

contacts_sort

order_by

order_type

helpdesk_url

scenario_show_tab

template_show_tab

search_sort

approval_filter

wf_filter

asset_data

assets_filter

contract_filter

sort

sort_order

wf_order

wf_order_type

cmdb-filter-closed

_gid

fs_uid

_fw_crm_v

_cf_bm

_status_page_session

omnibar_data

subscriber-store

Zarget

zarget_visitor_info

zarget_user_id

Freshworks(Central)

ajs_group_id

ajs_user_id

SERVERID

last_accessed_accounts

_mt_sp_id.{{id}}

_ga

_ga_{{id}}

_gac_UA-{{id}}

FreshId

_d

XSRF-TOKEN

Beamer

_BEAMER_BOOSTED_ANNOUNCEMENT_DATE_{{id}}

_BEAMER_USER_ID_{{id}}

_BEAMER_SOUND_PLAYED_{{id}}

JSESSIONID

_BEAMER_LAST_POST_SHOWN_{{id}}

_BEAMER_FIRST_VISIT_{{id}}

_BEAMER_DATE_{{id}}

Heap Analytics

_hp2_id.{{id}}

_hp2.ses_props.{{id}}