Cookie Policy
Use of Cookies
This Cookie Statement explains how Freshservice uses cookies and similar technologies to recognize you when you use our product. It explains what these technologies are, why we use them, and your rights to control our use of them.
What are Cookies?
Cookies are small pieces of information stored on your hard drive, not on Freshservice. Cookies set by the website owner (in this case, Freshworks) are called "first-party cookies". Cookies set by parties other than the website owner are called "third-party cookies". Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., like advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and when it visits certain other websites.
Why do we use cookies?
We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our product to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target our users' interests to enhance our product's experience. Third parties serve cookies through our product for analytics purposes. This is described in more detail below.
Cookies served through our product
The specific types of first and third-party cookies served through our product, and the purposes they perform are described in the table below.
Cookie Provider | List of cookies |
|---|---|
Freshservice internal cookies | current_workspace_id mobile_access_token helpdesk_node_session _itildesk_session filter_name account_id user_id fw-session-id _x_d _x_m fd_mobile_email is_agent return_uri ticket-filter-closed changes_filter_name changes_wf_order_type changes_wf_order change-filter-closed problems_filter_name problems_wf_order_type problems_wf_order problem-filter-closed releases_filter_name releases_wf_order_type releases_wf_order release-filter-closed tag_sort_key jira_project_id jira_type_id user_credentials convui_preview cmdb_redirect_to_cloud affiliate contacts_sort order_by order_type helpdesk_url scenario_show_tab template_show_tab search_sort approval_filter wf_filter asset_data assets_filter contract_filter sort sort_order wf_order wf_order_type cmdb-filter-closed _gid fs_uid _fw_crm_v _cf_bm _status_page_session omnibar_data subscriber-store |
Zarget | zarget_visitor_info zarget_user_id |
Freshworks(Central) | ajs_group_id ajs_user_id SERVERID last_accessed_accounts _mt_sp_id.{{id}} _ga _ga_{{id}} _gac_UA-{{id}} |
FreshId | _d XSRF-TOKEN |
Beamer | _BEAMER_BOOSTED_ANNOUNCEMENT_DATE_{{id}} _BEAMER_USER_ID_{{id}} _BEAMER_SOUND_PLAYED_{{id}} JSESSIONID _BEAMER_LAST_POST_SHOWN_{{id}} _BEAMER_FIRST_VISIT_{{id}} _BEAMER_DATE_{{id}} |
Heap Analytics | _hp2_id.{{id}} _hp2.ses_props.{{id}} |
