At times browsers block the Project Management module from loading because it is loaded as an iFrame inside Freshservice. The latest versions of Chrome and Firefox block third party cookie access when using Incognito mode. 


Also, Safari browser sometimes blocks iframes as part of Apple’s Intelligent Tracking Prevention (ITP) safeguards even though the site you are attempting to visit is a legitimate one as in this scenario.


So if you are unable to load “Projects”, “Project Tasks”, or “Project Analytics”, you can easily modify a few settings in your browser and get these working.


If you are using Google Chrome

Check your cookie settings

  1. Go to Settings and then to Privacy and Security

  2. Enable the "Allow all cookies" option

  3. Reload the page you are attempting to open

You should be able to see the page is loaded successfully.


If this doesn't work, try modifying Chrome flags by following the instructions below.


  1. In your browser's address bar, type in chrome://flags and press Enter.

  2. Search for the keyword "same site" 

  3. You should be able to see three settings. Ensure that all 3 settings listed below are set to "Default"

    1. SameSite by default cookies

    2. Cookies without SameSite must be secure

    3. Schemeful Same-Site

  4. This will prompt you to reload your browser, so make sure to save your work before doing this.

If you are using Mozilla Firefox:

Check your cookie settings,

  1. Go to Preferences and then to Privacy and Security

  2. Ensure the "Standard" setting has been enabled

  3. This will prompt you to reload all your browser sessions, so make sure to save your work before doing this.

  4. Projects related pages should load successfully post this change


If you are using Apple Safari:

Check/modify your privacy settings

  1. Go to Preferences and then to Privacy

  2. Disable "Prevent cross-site tracking" option

  3. Reload the page you are attempting to open


You should be able to see the page is loaded successfully.

If you are using Microsoft Internet Explorer 11:

Check/modify your cookie settings:

  1. Click on the Gear icon in the upper-right corner > choose “Internet Options”

  2. Click the Privacy tab

  3. Under third-party cookies, choose “Accept” and click “OK”

  4. Reload the page you are attempting to open


You should be able to see the page is loaded successfully.


If you are using Microsoft Edge:

Check/modify your cookie settings:

  1. Click Menu and choose “Settings”

  2. Click View Advanced Settings

  3. Set Cookies to “Don’t block cookies”

If the problem still persists or if you have any questions, please reach out to us at support@freshservice.com and we'll be able to help you.