How to fix attachment upload issues during ticket creation

Modified on: Fri, 11 Nov, 2022 at 4:17 PM

Here's what you need to do when you're unable to add an attachment to the Raise an incident form from the requester portal:

1. Go to the Application tab on your Browser
2. Navigate to Storage -> Cookies -> select the portal ( acme.freshservice.com ) from the list of cookies.
3. Right-click and select the clear option.
4. Reload the page and attach the file